body:not(.authenticated) .app-shell{display:none}.account-screen{min-height:100dvh;display:grid;place-items:center;padding:24px;background:#edf3ff}.login-card{background:#fff;border:1px solid #dce5f3;border-radius:16px;padding:32px;width:min(430px,100%);box-shadow:0 15px 70px #23457812}.login-brand{font-size:24px;font-weight:600;color:#1c50c9;margin-bottom:26px}.login-brand span{display:block;font-size:12px;font-weight:400;color:#718099;margin-top:6px}.login-card h1{font-size:20px;margin-bottom:8px}.login-card>p{font-size:14px;line-height:1.8;color:#718099;margin-bottom:20px}.login-card form{margin-top:20px}.login-card .button{width:100%;margin-top:10px;min-height:42px}.login-card small{font-size:12px;color:#718099;line-height:1.8}.login-divider{display:flex;align-items:center;gap:12px;color:#8b98af;justify-content:center;font-size:12px;margin-top:22px}.login-divider:before,.login-divider:after{content:'';flex:1;height:1px;background:#e5eaf2}.save-state{font-size:11px;color:#637da8;max-width:250px}.save-error{color:#b33b4b}
.section-actions{display:flex;gap:8px;flex-wrap:wrap}.import-preview{margin-top:16px}.import-summary{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;background:#edf3ff;padding:13px;border-radius:7px;font-size:13px;color:#365a95;margin-bottom:8px}.import-summary strong{font-weight:600}.import-errors{color:#b33b4b;font-size:12px;line-height:1.8;margin-top:9px}.import-preview .muted{margin-top:8px}
:root{font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#24344c;background:#f4f6fa;font-size:14px;font-synthesis:none;--blue:#2053cd;--line:#e5eaf2;--muted:#58677e;--surface:#fff}
*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,select{cursor:pointer}button{color:inherit}svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.icon-defs{position:absolute;width:0;height:0;overflow:hidden}button:disabled{cursor:not-allowed;opacity:.5}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #9ebcf9;outline-offset:2px}[hidden]{display:none!important}h1,h2,h3,p{margin:0}h1{font-size:21px;font-weight:600}h2{font-size:16px;font-weight:600}h3{font-size:12px;font-weight:600;letter-spacing:.6px}small{font-size:12px}a{color:var(--blue)}
.app-shell{display:grid;grid-template-columns:208px minmax(0,1fr);height:100dvh;min-height:650px}.rail{display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff;padding:28px 14px 0}.brand{display:flex;gap:10px;align-items:center;text-decoration:none;color:#162d57;font-size:16px;font-weight:600;margin:0 7px 42px;white-space:nowrap}.brand-mark{height:38px;width:38px;background:var(--blue);border-radius:12px;display:grid;place-content:center;color:white;font-size:23px;letter-spacing:-2px;position:relative;padding-right:8px}.brand-mark span{position:absolute;right:8px;bottom:6px;color:#b8d2ff;font-size:19px}.brand-caption{display:block;letter-spacing:3px;font-size:9px;margin-top:1px;color:var(--muted)}.rail-caption{font-size:10px;font-weight:600;color:#95a1b6;margin:0 12px 16px;letter-spacing:.6px}.nav-item{display:flex;align-items:center;gap:12px;padding:13px 12px;border:0;background:transparent;width:100%;text-align:left;border-radius:9px;margin-bottom:7px;font-weight:500;color:#6b7a92;min-height:46px}.nav-item.active{background:#ebf1ff;color:var(--blue)}.nav-count{margin-left:auto;font-size:11px;background:#d9e5ff;padding:1px 6px;border-radius:5px}.rail-foot{margin-top:auto;padding:24px 10px;color:var(--muted);font-size:12px;line-height:1.7}.demo-label{color:var(--blue);font-weight:600;font-size:10px;letter-spacing:1px}.rail-foot p{margin:7px 0}.profile{border-top:1px solid var(--line);padding:18px 4px;display:flex;gap:10px;align-items:center}.profile strong{font-size:13px;font-weight:500}.profile small{display:block;margin-top:3px;color:var(--muted)}.avatar{width:38px;height:38px;border-radius:12px;background:var(--avatar,#ece1f8);color:#5e4792;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:12px;font-weight:600}.avatar.small{width:32px;height:32px;border-radius:50%}.avatar.large{width:64px;height:64px;border-radius:20px;font-size:20px}
main{display:flex;flex-direction:column;min-width:0;overflow:hidden}.topbar{height:84px;flex-shrink:0;background:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 28px;border-bottom:1px solid var(--line);gap:16px}.breadcrumb{font-size:11px;color:var(--muted);display:block;margin-bottom:5px}.breadcrumb span{padding-left:10px;color:#c2cad7}.presence{display:flex;gap:18px;align-items:center;font-size:12px;flex-wrap:wrap}.presence label{display:flex;align-items:center;gap:7px}.presence select{border:0;background:none;font-size:12px;color:#405370;max-width:140px}.status-dot{width:7px;height:7px;background:#22a57a;border-radius:50%}.status-dot.away{background:#d79830}.phone-presence{display:flex;align-items:center;gap:7px;color:var(--muted)}.phone-presence svg{width:15px;height:15px}.demo-banner{background:#f2f6ff;border-bottom:1px solid #dce7ff;display:flex;align-items:center;gap:8px;color:#526c9c;font-size:12px;padding:9px 22px;flex-shrink:0}.demo-dot{height:6px;width:6px;border-radius:50%;background:#6b93dc}.demo-banner .button{margin-left:auto}.button{display:inline-flex;align-items:center;justify-content:center;gap:7px;background:#fff;border:1px solid #dce3ef;border-radius:7px;padding:9px 12px;font-size:13px;font-weight:500;min-height:38px;white-space:nowrap}.button:hover{background:#f3f6fb}.button.primary{background:var(--blue);border-color:var(--blue);color:#fff}.button.primary:hover{background:#1643af}.button.danger{color:#b33b4b;background:#fff0f1;border-color:#f4d3d7}.small-button{font-size:12px;padding:6px 9px;min-height:31px}.small-button svg{width:14px;height:14px}.text-button{border:0;background:none;color:var(--blue);font-size:12px;padding:6px 0;text-align:left}.icon-button{border:0;background:none;padding:6px;color:var(--muted);display:inline-flex;align-items:center;justify-content:center;border-radius:5px;min-height:32px;min-width:32px}.icon-button:hover{background:#edf2fa}.muted{color:var(--muted);font-size:12px;line-height:1.7}.view{min-height:0;flex:1;overflow:hidden}.active-view{display:flex;flex-direction:column}.inbox-filters{display:flex;gap:15px;align-items:center;flex-wrap:wrap;background:#fff;padding:14px 22px;border-bottom:1px solid var(--line);flex-shrink:0}.filter-label{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:7px}.filter-label select{border:1px solid #dce3ef;border-radius:6px;padding:7px 8px;color:#405370;background:#fff;font-size:12px;min-height:34px;max-width:190px}.source-button{font-size:12px}.source-button svg{width:16px;height:16px}.inbox-filters .text-button{margin-left:auto}.inbox-workspace{display:grid;grid-template-columns:310px minmax(0,1fr) 244px;min-height:0;flex:1;background:#fff}.conversation-column{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.queue-title{display:flex;align-items:center;justify-content:space-between;padding:20px 17px 14px}.queue-title h2{font-size:14px}.queue-title h2 span{font-size:12px;font-weight:400;color:var(--muted);margin-left:6px}.live-label{font-size:10px;color:#8e9cb3}.search-box{position:relative;margin:0 16px 14px;display:flex;align-items:center;border:1px solid var(--line);border-radius:7px;background:#f8fafd}.search-box svg{width:16px;height:16px;color:#94a2b9;margin-left:10px}.search-box input{border:0;background:transparent;padding:10px 8px;min-width:0;width:100%;font-size:12px;color:#405370;outline-offset:0}.queue-tabs{display:flex;padding:0 14px;gap:4px;justify-content:space-between;border-bottom:1px solid var(--line)}.queue-tab{border:0;background:none;padding:9px 2px 11px;color:var(--muted);font-size:11px;border-bottom:2px solid transparent;white-space:nowrap}.queue-tab.selected{border-color:var(--blue);color:var(--blue);font-weight:500}.queue-state{padding:9px 16px;display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:11px;border-bottom:1px solid var(--line)}.queue-state select{background:transparent;border:0;font-size:11px;color:#64758e;max-width:160px}.conversation-list{overflow:auto;flex:1;min-height:0;overflow-anchor:none}.conversation-row{display:flex;align-items:flex-start;gap:10px;width:100%;padding:16px 13px 16px 16px;text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f6;position:relative}.conversation-row:hover{background:#f7f9fd}.conversation-row.chosen{background:#f0f5ff}.conversation-row.chosen:before{content:'';position:absolute;top:0;bottom:0;left:0;width:3px;background:var(--blue)}.row-content{min-width:0;flex:1;display:flex;flex-direction:column;gap:5px}.row-content strong{font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-row.is-unread strong{font-weight:700}.source-name{font-size:11px;color:#4a70b6;line-height:1.5}.row-content .source-name{overflow-wrap:anywhere}.preview-text{font-size:12px;color:#77849a;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-content small{font-size:10px;color:#9aa5b7}.row-meta{font-size:10px;color:#97a2b5;display:flex;flex-direction:column;align-items:flex-end;gap:12px;max-width:58px;flex-shrink:0}.unread-badge{background:var(--blue);color:#fff;border-radius:5px;font-size:10px;min-width:17px;text-align:center;padding:1px 4px}.chat-column{display:flex;flex-direction:column;min-height:0;min-width:0;position:relative}.chat-header{min-height:82px;padding:17px 22px;border-bottom:1px solid var(--line);display:flex;gap:11px;align-items:center}.chat-header h2{font-size:15px;margin-bottom:5px}.chat-header .header-actions{margin-left:auto;display:flex;gap:4px}.chat-header .header-actions .mobile-back{display:none}.chat-controls{padding:9px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:11px;color:var(--muted);flex-wrap:wrap}.chat-controls select{background:#fff;border:1px solid var(--line);border-radius:5px;font-size:11px;color:#546781;padding:5px;max-width:160px}.state-pill{background:#edf5f3;color:#43816f;padding:3px 7px;border-radius:5px;font-size:10px;white-space:nowrap}.message-list{background:#f8fafd;padding:18px 24px;overflow:auto;min-height:0;flex:1;display:flex;flex-direction:column;gap:14px;scroll-behavior:auto}.date-divider{display:flex;align-items:center;gap:12px;color:#a0acc0;font-size:10px;justify-content:center;margin:3px 0 6px}.date-divider:before,.date-divider:after{content:'';height:1px;flex:1;background:#e6ecf5;max-width:70px}.message{max-width:85%;align-self:flex-start}.message>span,.message>div.message-body{display:block;padding:11px 14px;background:#fff;border:1px solid #e6ecf5;border-radius:2px 12px 12px 12px;font-size:13px;line-height:1.8;overflow-wrap:anywhere;white-space:pre-wrap}.message.agent{align-self:flex-end}.message.agent>span,.message.agent>.message-body{background:#eaf0ff;border-color:#e0e8ff;border-radius:12px 2px 12px 12px;color:#2d4e8c}.message.note{align-self:center;max-width:95%;width:100%}.message.note>span{background:#fff9e8;border-color:#eee2be;color:#8a6d28;border-radius:8px}.message small{font-size:10px;display:block;color:#a0acc0;margin-top:5px}.message.agent small{text-align:right}.message img{display:block;max-width:220px;max-height:180px;border-radius:6px;margin-top:6px}.message .retry{font-size:11px;color:#b3484f;background:none;border:0;padding:5px 0}.post-card{border-bottom:1px solid var(--line);padding:12px 20px;background:#fff;font-size:12px;line-height:1.8}.post-card strong{font-weight:500;display:block}.post-card small{color:var(--muted);font-size:10px}.composer{padding:13px 20px 16px;border-top:1px solid var(--line);background:#fff;flex-shrink:0}.composer-tabs{display:flex;gap:16px;margin-bottom:10px}.composer-tabs button{background:none;border:0;padding:3px 0 6px;color:#95a1b5;font-size:11px;border-bottom:2px solid transparent}.composer-tabs button.selected{color:var(--blue);border-color:var(--blue)}.composer.note-mode{background:#fffcf2}.composer label{font-size:10px;color:#8e9bb0;display:block}.composer textarea{width:100%;border:0;resize:vertical;min-height:57px;max-height:160px;padding:10px 0;font-size:13px;line-height:1.7;background:transparent;color:#405370}.composer-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.composer-actions>div{display:flex;gap:6px}.composer-actions>.primary{margin-left:auto}.keyboard-hint{font-size:9px;color:#b1bbcb}.attachment-chip{display:flex;align-items:center;gap:8px;font-size:11px;padding:5px 0;color:var(--muted)}.attachment-chip img{width:30px;height:30px;object-fit:cover;border-radius:4px}.new-message-jump{background:var(--blue);color:white;border:0;border-radius:15px;padding:7px 12px;font-size:11px;position:absolute;bottom:210px;align-self:center;box-shadow:0 4px 15px #20375f25}.customer-column{border-left:1px solid var(--line);overflow:auto;padding:0 20px}.panel-heading{font-size:12px;padding:19px 0;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.panel-heading>.icon-button{display:none}.customer-identity{display:flex;align-items:center;flex-direction:column;gap:9px;padding:24px 0}.customer-identity h2{font-size:14px;text-align:center}.customer-identity .muted{font-size:10px;text-align:center}.info-section{border-top:1px solid var(--line);padding:18px 0}.info-section h3{color:#8d9bb0;font-size:10px;margin-bottom:12px}.info-section p{font-size:12px;line-height:1.8;color:#687a94}.tag{display:inline-block;background:#eaf1ff;color:#5476b8;border-radius:5px;padding:4px 8px;font-size:10px;margin:0 4px 6px 0}.tag.gold{background:#fff3d8;color:#9c782b}.info-section .text-button{font-size:11px}.call-dock{background:#fff;border-top:1px solid #dce5f4;padding:14px 22px;display:flex;align-items:center;gap:18px;flex-shrink:0;min-height:77px;box-shadow:0 -4px 15px #20375f04}.call-identity{display:flex;gap:10px;align-items:center;min-width:0}.call-icon{color:#537bc7;background:#edf3ff;border-radius:10px;display:grid;place-items:center;width:39px;height:39px;flex-shrink:0}.call-identity strong{font-size:12px;font-weight:500;display:block}.call-identity small{font-size:10px;color:var(--muted);display:block;margin-top:5px}.call-dock #call-actions{display:flex;gap:8px;flex-wrap:wrap}.call-dock .call-disclaimer{margin-left:auto;font-size:10px;color:#a0acc0}.call-dock.ringing{background:#f1f6ff;border-color:#b9cef7}.call-dock.on-call{border-top:2px solid #38987a}.call-dock .call-time{font-variant-numeric:tabular-nums;color:#347e67;margin-left:8px}.call-dock .call-note-button{font-size:11px}
.content-view{padding:24px 28px;overflow:auto}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px}.section-heading h2{font-size:18px;margin-bottom:6px}.section-heading p{font-size:12px;color:var(--muted);line-height:1.8}.table-card{background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}.table-filters{padding:16px;display:flex;align-items:center;gap:12px;flex-wrap:wrap;border-bottom:1px solid var(--line)}.table-filters input,.table-filters select{border:1px solid #dce3ef;background:#fff;border-radius:6px;padding:9px;font-size:12px;color:#526684}.table-filters input{min-width:180px;max-width:100%}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{background:#f8fafd;color:#8491a6;font-size:10px;font-weight:500;letter-spacing:.3px;padding:13px 16px;white-space:nowrap}td{padding:16px;border-bottom:1px solid #eef1f6;color:#536681}td strong{display:block;color:#334a6a;font-weight:500}td small{display:block;color:#9aa6b9;margin-top:5px;font-size:10px}.status-label{font-size:10px;background:#edf5f1;color:#3c8467;padding:4px 7px;border-radius:5px;white-space:nowrap}.status-label.warn{background:#fff5e3;color:#a98232}.status-label.error{background:#fff0f2;color:#b45964}.status-label.neutral{background:#f0f3f8;color:#8b98af}.pagination{display:flex;gap:12px;align-items:center;justify-content:flex-end;padding:14px 16px;color:var(--muted);font-size:11px}.empty-state{padding:35px 20px;text-align:center;color:var(--muted);font-size:12px;line-height:1.9}.empty-state strong{display:block;color:#536783;margin-bottom:7px}.toast{position:fixed;bottom:94px;left:50%;transform:translateX(-50%);background:#17345d;color:#fff;padding:12px 18px;border-radius:9px;font-size:12px;box-shadow:0 8px 30px #13274630;z-index:50;max-width:calc(100% - 24px);line-height:1.7}dialog{border:1px solid #dce3ef;border-radius:14px;padding:0;width:min(560px,calc(100% - 24px));max-height:85dvh;color:#344b6b;background:#fff;box-shadow:0 20px 80px #13274630}dialog::backdrop{background:#13274660;backdrop-filter:blur(2px)}.dialog-head{padding:18px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.dialog-head h2{font-size:16px}#dialog-content{padding:20px 22px;overflow-wrap:anywhere}.dialog-field{display:block;margin-bottom:17px;color:#718099;font-size:12px}.dialog-field input,.dialog-field select,.dialog-field textarea{display:block;width:100%;background:#fff;border:1px solid #dce3ef;border-radius:7px;margin-top:7px;padding:10px;color:#344b6b;min-width:0}.dialog-field textarea{min-height:80px;resize:vertical}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px}.source-results{max-height:350px;overflow:auto;margin-top:12px}.source-result{display:flex;gap:10px;width:100%;background:#fff;border:0;border-bottom:1px solid var(--line);padding:13px 5px;text-align:left;align-items:center;font-size:12px}.source-result.selected{background:#edf3ff}.source-result span:last-child{margin-left:auto;color:var(--blue)}.dialog-search{width:100%;border:1px solid #dce3ef;border-radius:7px;padding:10px;color:#344b6b}.detail-block{padding:15px 0;border-bottom:1px solid var(--line);font-size:12px;line-height:1.9}.detail-block strong{font-weight:500;display:block}.detail-block p{color:var(--muted)}.timeline-item{border-left:2px solid #dfe8fb;padding:0 0 20px 18px;margin-left:5px;position:relative;font-size:12px;line-height:1.8}.timeline-item:before{content:'';height:8px;width:8px;position:absolute;left:-5px;top:6px;border-radius:50%;background:#8aabe7}.timeline-item .text-button{display:block}.table-avatar{display:flex;align-items:center;gap:10px}.local-only{font-size:11px;color:#8b98af;line-height:1.8;margin-top:14px}
@media(min-width:1700px){.inbox-workspace{grid-template-columns:350px minmax(0,1fr) 280px}.message-list{padding:25px 40px}}@media(max-width:1280px){.app-shell{grid-template-columns:180px minmax(0,1fr)}.brand{font-size:14px;gap:7px}.brand-mark{width:32px;height:32px}.rail{padding-left:10px;padding-right:10px}.rail-caption{font-size:9px}.inbox-workspace{grid-template-columns:280px minmax(0,1fr)}.customer-column{display:none}.customer-column.panel-open{display:block;position:fixed;right:0;top:0;bottom:0;width:280px;z-index:30;background:#fff;box-shadow:-10px 0 50px #142a4920}.panel-heading>.icon-button{display:inline-flex}.call-disclaimer{display:none}.keyboard-hint{display:none}.topbar{padding:0 20px}.presence{gap:10px}.message-list{padding:17px}.inbox-filters{gap:9px;padding:12px 15px}.filter-label{font-size:10px}.filter-label select{font-size:11px;max-width:150px}}
@media(max-width:900px){.app-shell{grid-template-columns:70px minmax(0,1fr)}.brand{margin:0 4px 25px}.brand>span:last-child,.rail-caption,.nav-item .nav-count,.rail-foot,.profile>span:last-child{display:none}.nav-item{font-size:0;justify-content:center;padding:12px 0;gap:0}.nav-item svg{width:21px;height:21px}.rail{padding-top:23px}.profile{margin-top:auto;justify-content:center}.brand-mark{width:37px;height:37px}.presence{font-size:11px}.presence select{font-size:11px;max-width:120px}.phone-presence{font-size:10px}.inbox-workspace{grid-template-columns:265px minmax(0,1fr)}.call-dock{padding:12px 15px;gap:12px;flex-wrap:wrap}.call-dock .button{font-size:11px;padding:7px 10px}.composer{padding:12px}.inbox-filters .text-button{margin-left:0}.source-button{max-width:190px}.source-button span{overflow:hidden;text-overflow:ellipsis}.content-view{padding:20px 16px}.topbar h1{font-size:18px}.composer-actions>div{flex-wrap:wrap}}
@media(max-width:680px){.app-shell{display:flex;flex-direction:column;height:auto;min-height:100dvh}.rail{padding:8px 12px;display:flex;flex-direction:row;align-items:center;border-right:0;border-bottom:1px solid var(--line);gap:12px}.brand{margin:0}.brand-mark{width:32px;height:32px}.rail nav{display:flex;flex:1;justify-content:flex-end;gap:7px}.nav-item{margin:0;min-width:43px;width:43px;min-height:40px;padding:7px}.profile{display:none}main{min-height:calc(100dvh - 57px);overflow:visible}.topbar{min-height:80px;height:auto;padding:12px 16px;align-items:flex-start}.presence{align-items:flex-end;flex-direction:column;gap:7px}.breadcrumb{font-size:10px}.demo-banner{padding:10px 12px;flex-wrap:wrap;line-height:1.7;font-size:10px}.demo-banner .button{font-size:10px}.view{overflow:visible}.inbox-filters{padding:10px 12px;gap:8px}.filter-label{flex:1}.filter-label select{width:100%;max-width:none;min-width:0}.inbox-filters .text-button{font-size:10px}.source-button{max-width:100%;width:100%;justify-content:flex-start}.source-button svg:last-child{margin-left:auto}.inbox-workspace{display:block;min-height:520px}.conversation-column{border:0;max-height:570px}.conversation-list{max-height:400px}.chat-column{display:none;min-height:580px}.inbox-workspace.mobile-detail .conversation-column{display:none}.inbox-workspace.mobile-detail .chat-column{display:flex}.message-list{min-height:220px;max-height:400px}.chat-header{padding:15px 12px}.chat-header .header-actions .mobile-back{display:inline-flex}.chat-header h2{font-size:14px}.chat-controls{padding:9px 12px}.chat-controls select{max-width:145px}.customer-column.panel-open{width:min(300px,100%)}.call-dock{position:sticky;bottom:0;z-index:20;padding:12px;border-top:2px solid #d5e2fc}.call-identity{flex:1}.call-dock #call-actions{width:100%;gap:6px}.call-dock #call-actions .button{flex:1}.section-heading{align-items:flex-start;flex-wrap:wrap}.section-heading h2{font-size:16px}.content-view{padding:18px 12px}.table-filters input{width:100%}.table-filters select{max-width:100%}.toast{bottom:155px}.chat-header .header-actions{gap:0}.queue-tabs{justify-content:flex-start;gap:17px}.source-name{font-size:12px}.row-content strong{font-size:14px}.row-content .preview-text{font-size:13px}.row-content small,.row-meta{font-size:11px}.button{min-height:40px}.composer textarea,input,select{font-size:16px!important}.filter-label select,.presence select{font-size:12px!important}.composer label{font-size:11px}.composer-actions .button{font-size:12px}.composer-actions>div{flex:1}.dialog-head,#dialog-content{padding:16px}.call-disclaimer{display:none}}
@media(prefers-reduced-motion:no-preference){.button,.nav-item{transition:background .15s ease}.toast{animation:toast-in .15s ease}@keyframes toast-in{from{opacity:0;translate:0 5px}to{opacity:1;translate:0 0}}}

.history-filters{display:flex;gap:12px;flex-wrap:wrap}.history-filters label{display:flex;flex-direction:column;gap:8px;flex:1;min-width:180px;font-size:14px}.history-text{white-space:pre-wrap;overflow-wrap:anywhere}.history-filters input,.history-filters select{width:100%;min-height:42px;font-size:14px}.timeline-item{overflow-wrap:anywhere}
.inbox-coverage{margin:0;padding:10px 16px;font-size:12px;line-height:1.5;color:#526079;background:#f4f7fd;border-bottom:1px solid #e3e8f0}

.conflict-review-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;font-size:14px}.conflict-review-columns>div{min-width:0}@media(max-width:680px){.conflict-review-columns{grid-template-columns:minmax(0,1fr)}}

.message-history-controls{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 20px;border-bottom:1px solid var(--line);background:#fff;flex-shrink:0;font-size:11px;color:var(--muted)}.message-history-controls .text-button:disabled{color:#a0acc0;cursor:default}@media(max-width:680px){.message-history-controls{padding:7px 12px;gap:6px;font-size:10px}}

.conversation-actions{display:flex;gap:6px;flex-wrap:wrap;margin-left:auto}.conversation-actions .button{white-space:nowrap}
.login-card h2{font-size:20px;line-height:1.4;margin:0 0 20px}
.login-card>label{display:flex;flex-direction:column;gap:8px;margin-bottom:16px;font-size:14px;line-height:1.5;color:#263c5b}
.login-card>label>input{display:block;box-sizing:border-box;width:100%;min-width:0;min-height:44px;padding:10px 12px;border:1px solid #cdd8eb;border-radius:8px;background:#fff;color:#173254;font:inherit}
.login-card>label>input:focus{outline:2px solid #a8c1ff;outline-offset:2px;border-color:#2454d4}
.login-card #login-error{margin:12px 0 0;color:#b33b4b;font-size:13px;line-height:1.5}
.account-links{display:flex;flex-direction:column;align-items:center;gap:12px;margin-top:20px}
.account-links .text-button{font:inherit;font-size:14px;white-space:normal;text-align:center}
.local-channel-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap;margin-bottom:22px}
.local-channel-heading h2{margin:0 0 8px;font-size:20px}.local-channel-heading p{margin:0;color:#718099;font-size:14px}
.local-channel-actions{display:flex;gap:8px;flex-wrap:wrap}.local-channel-table{margin-top:20px;background:white;border:1px solid #dce5f3;border-radius:10px;overflow:auto}
.local-channel-table table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}.local-channel-table th{background:#f7f9fc;color:#718099;font-weight:500}.local-channel-table th,.local-channel-table td{padding:18px 16px;border-bottom:1px solid #e5eaf2}.local-channel-table tr:last-child td{border-bottom:0}
.local-facebook-config label{display:flex;flex-direction:column;gap:8px;margin:14px 0}.local-facebook-config input{padding:10px;border:1px solid #cdd8eb;border-radius:8px;width:100%;box-sizing:border-box}
.inbox-filters>select{border:1px solid #dce3ef;border-radius:7px;padding:9px 12px;background:white;color:#405370;max-width:260px;min-height:38px}
.composer{display:flex;flex-direction:column;gap:8px;max-height:280px;overflow:auto}.composer>label{order:1;font-size:12px}.composer>textarea{order:2;min-height:70px;max-height:110px;resize:none;border:1px solid #dce3ef;border-radius:8px;padding:10px 12px}
.facebook-compose-tools{order:3;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.facebook-compose-tools .icon-action{min-width:34px;min-height:34px;font-size:16px}
.human-agent-row{order:4}.human-agent-row label{font-size:11px;display:flex;align-items:center;gap:8px}.human-agent-row select{padding:6px 8px;border:1px solid #dce3ef;border-radius:6px;background:#fff;color:#405370;max-width:100%}
.composer-actions{order:5;align-items:center;flex-wrap:nowrap}.composer-actions>span{font-size:11px;line-height:1.5;color:#718099;flex:1;min-width:0;overflow-wrap:anywhere}.composer-actions>.primary{flex-shrink:0}
.chat-header{height:auto;min-height:74px;flex-wrap:wrap;gap:10px}.chat-header h2{margin:0}.conversation-actions{display:flex;gap:6px;margin-left:auto}.chat-column{min-width:0}.customer-column{padding-top:20px;font-size:12px;line-height:1.8}
.connection-error{padding:12px 16px;border:1px solid #efc9ce;background:#fff5f5;color:#a33445;border-radius:8px;font-size:13px;line-height:1.6;margin-bottom:18px}
.conversation-row.is-unread .row-content strong,.conversation-row.is-unread .preview-text{font-weight:700;color:#193968}.conversation-row.is-unread{background:#f2f6ff}.unread-dot{width:9px;height:9px;background:#2053cd;border-radius:50%;flex-shrink:0;margin-top:6px}

.brand-logo{width:46px;height:46px;object-fit:contain;flex-shrink:0}.login-brand{display:flex;align-items:center;gap:14px}.login-logo{width:72px;height:72px;object-fit:contain;flex-shrink:0}@media(max-width:950px){.brand-logo{width:37px;height:37px}}@media(max-width:680px){.brand-logo{width:32px;height:32px}}

#composer .draft-conflict[hidden]{display:none}

.messenger-preview{display:flex;align-items:center;gap:10px;margin:8px 0;padding:10px;background:#f1f5ff;border-radius:12px;flex-wrap:wrap}.messenger-preview[hidden]{display:none}.messenger-preview img,.messenger-preview video{max-width:160px;max-height:110px;border-radius:8px;object-fit:contain}.messenger-preview span{overflow-wrap:anywhere;flex:1}.messenger-hint{display:block;color:#7283a6;margin:5px 0 8px}.messenger-drop{outline:2px dashed #2456d9;outline-offset:-4px}

.messenger-emojis{display:grid;grid-template-columns:repeat(8,1fr);gap:3px;max-width:340px;padding:8px;border:1px solid #dbe4fb;border-radius:12px;margin:8px 0}.messenger-emojis[hidden]{display:none}.messenger-emojis button{border:0;background:transparent;font-size:23px;cursor:pointer;border-radius:6px;padding:5px}.messenger-emojis button:hover{background:#eaf0ff}

#composer{position:relative;max-height:none;overflow:visible;gap:6px;flex-shrink:0;padding:12px 18px}#composer>label{order:0}#composer>textarea{order:1;min-height:64px;max-height:160px;border-radius:18px;background:#f3f6fb}#composer>.messenger-preview{order:2;max-height:130px;overflow:auto}#composer>.messenger-hint{order:6;font-size:10px;margin:0}#composer>.messenger-emojis{position:absolute;bottom:100%;left:18px;z-index:30;background:#fff;box-shadow:0 8px 24px #19335526;max-height:230px;overflow:auto}#composer>.composer-actions{order:5}#composer>.human-agent-row{order:4}#composer>.draft-conflict{order:7}.chat-column{min-height:0}

#composer>.messenger-emojis{grid-template-columns:repeat(8,minmax(0,1fr));overflow-x:hidden;width:min(340px,calc(100% - 36px))}.messenger-emojis button{min-width:0;width:100%;padding:4px 0;font-family:'Segoe UI Emoji',sans-serif}

#reply-text[hidden]{display:none!important}#composer>.tiptap-composer{order:1;border:1px solid #dce3ef;border-radius:18px;background:#f3f6fb;box-shadow:inset 0 1px 2px #18345105}.tiptap-composer .tiptap{min-height:64px;max-height:160px;overflow:auto;outline:none;padding:12px 14px;font-size:14px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}.tiptap-composer:focus-within{border-color:#6b93ff;box-shadow:0 0 0 3px #2456d914}.tiptap-composer p{margin:0}.tiptap-composer .tiptap:has(p:only-child:empty):before{content:'Nhập tin nhắn trả lời…';color:#8693a9;position:absolute;pointer-events:none}

#composer>.tiptap-composer{background:#fff;border-radius:14px;box-shadow:0 2px 6px #173a6508}.tiptap-bottom-bar{display:flex;align-items:center;gap:3px;padding:4px 10px 6px;border-top:1px solid #eef2f7;background:#fafcff;border-radius:0 0 14px 14px}.tiptap-bottom-bar button{width:28px;height:28px;min-width:0;border:0;background:transparent;border-radius:6px;color:#536b91;cursor:pointer}.tiptap-bottom-bar button:hover{background:#eaf0fa}.tiptap-bottom-bar button:disabled{opacity:.3;cursor:default}.tiptap-bottom-bar svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.tiptap-bottom-bar small{margin-left:auto;color:#8b99b1;font-size:10px}

.tiptap-composer .tiptap{position:relative}.tiptap-composer .tiptap:has(p:only-child>br:only-child):before{content:'Nhập tin nhắn trả lời…';color:#8693a9;position:absolute;top:12px;left:14px;pointer-events:none}

.sound-toggle[hidden]{display:none}
.message-read-receipt{color:#27785f!important;font-weight:600}.local-webhook-setup{margin-top:12px;padding:12px;background:#f5f8fd;border:1px solid var(--line);border-radius:8px}.local-webhook-setup p{font-size:11px;line-height:1.7;color:var(--muted);margin:0 0 10px}.local-webhook-setup label{display:block;font-size:11px;color:var(--muted);margin:10px 0}.local-webhook-setup input{display:block;width:100%;padding:8px;border:1px solid #dce3ef;border-radius:6px;margin:5px 0}